Join the Team

Have you taken the challenging and rewarding journey toward mastering the craft of delivering great work? MICROJIG is seeking a resourceful operations team member with a specialization in order fulfilment, scheduling, and managing supplier and customer relationships. With constant product and business development initiatives launched within the shop, you’ll partner with mad scientist inventors, design-driven perfectionists, and hyper-growth oriented system builders to launch audacious projects and products that change the game and leave customers clamoring for more.

An A+ hire for this position would be an organized, reliable, and enthusiastic professional with fluency for operational processes and WOWing customers.

First, we need you to handle the Fulfillment flow adeptly - this is critical to keep all incoming orders scheduled and products flowing to the customers. Supply chain management is also essential as you’ll deal directly with client relations and setting delivery guidance for our various suppliers. You can confidently manage both of these roles well.

You’re an operation professional that is willing to roll up their sleeves and get their hands dirty, tackling unsexy tasks like mapping out box schematics for processing, workflow simplification of order processing. You are also a self-starter who can multitask and work well with a small, dynamic team. Our entrepreneurial environment is fast-paced so working independently, staying organized, and detail oriented are a must.

Customers are well informed of their order status due to your excellent level of communication skills. Suppliers are ready and ahead of schedule. Fulfillment flow is at optimal levels.

Are you a world-class task-handling Virtuoso? Have you taken the challenging and rewarding journey toward mastering the craft of delivering great work? MICROJIG is counting on you to be a resourceful detail-oriented professional administrative partner. With constant product and business development initiatives launched within the shop, you’ll partner with an agile team of mad scientist inventors, design-driven perfectionists, passionate artisans and hyper-growth-oriented system builders to launch audacious projects and products that change the game and leave customers clamoring for more.

As MICROJIG’s Executive Assistant, you will plan, organize, assist, execute and move forward company action plans of wide-ranging deliverables needed by the leadership team to launch everything from cinematic marketing videos to revamped inventory systems to innovative new product launches. You will play a fundamental role in the company that organizes and empowers our team to translate ideation and vision to realization and results.

Your customers depend on it, your teammates depend on it and people’s safety depend on it. Your personality is infused with a can-do delightful results-oriented attitude that thrives on *organization* and *empowering* your team to succeed at their unique talents while you use yours.

Your mission should you choose to accept it is to deliver and *SHIP* objectives and special projects under challenging time commitments without sacrificing quality, efficiency, grace, or humor. Your responsibilities and activities will include but are not limited to:

Assistance

• Various forms of Research on new technology and prospective customers
• Organization and filing management of Physical Documents and Items
• Digital Data Organization of Various Incoming Files
• Event Planning and Preparation for Trade Shows
• Data Entry on multiple spectrums
• Work Environment Enhancements and Decorating
• Scheduling Dinner Reservations for multiple occasions
• Buying Shipping/Printing Labels/Packing and Shipping Product
• Help care for office pets (water, food, cleaning) when in the office
• Updating email database and CRM
• Get supplies for the office and food & snacks and for remote staff
• Organize travel accommodations according to travel preferences
• Address and mail cards, letters, and packages
• Screen emails, handle responses, route important information
• Set up phone appointments
• Take keynotes at meetings and follow up with attendees
• Keep a master chart/list/calendar of company projects/deadlines/reminders
• Notate all birthdays and anniversaries, holidays, or other important dates
• Arrange for gifts, cards, phone calls to VIPs and promote goodwill
• Update your tasks and deliverables on Asana
• Open, sort, forward, handle, shred mail
• Coordinate outsourced vendors when there’s an IT issue
• Schedule face-to-face meetings and coordinate materials for important meetings, interviews, etc.
• Order various items online and handle any product returns or service issues
• Handle any personal errands or schedule any household repairs for CEO (Bruce) and President (Henry)
• Coordinate the notarization of all documents as needed
• Systemize office workflow
• Create and continue to refine “expert system” for how to be a great assistant
• Take on any parts of the project managers task you’re capable of doing
• Document processes, checklists, and workflows
• Daily Clean up of the office, including refilling items
• Manage calendars for multiple executives

Customer Service

• Technical Assistance to end-users and distributors
• Handle incoming customer inquiries with delightful WOW service
• Answer MICROJIG’s Customer Service Calls
• Help manage Customer Service on a needed basis
• Check online reviews and feedback and respond as needed
• Ability to manage and ship out orders on a daily basis or as needed

Operations

• Processing volume wholesale and retail orders ensuring speedy delivery
• Resource Planning and record-keeping for in-house inventory

• Process Incoming Orders via Shopify and SalesForce
• Assembling and Packing and Shipping small batches of Product to Various Bloggers
• Learning about Amazon Vendor Operational Performance
• Researching Troubleshooting Techniques
• Execute tasks given by project managers and executives on a timely basis
• Help fulfill orders from Headquarters as needed

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